FREQUENTLY ASKED QUESTIONS:

What can I ship?

Anything you can ship in your box. Guns, harmful chemicals, and explosives are of course a no-no. Petroleum products are also not allowed in a balikbayan box. We also don't allow sinks , toilets, bed mattress, small appliances, wooden crates, and building materials.

What is your box size?

• LARGE Size (23x17x20)

• EXTRA Large Size (24x18x24)

Can we use our own box?

Yes. As long as it’s a heavy duty moving box. Please avoid using the cheaper supermarket / Walmart budget boxes as they can burst open. Some suggestions include:

• U-Haul Heavy Duty Extra Large Box (24x18x24) - Equivalent to LBC extra large box

• U-Haul Heavy Duty Large Box (24x18x18) - Equivalent to LBC large box

• Lowes Large Heavy Duty Box (24x18x18) - Equivalent to LBC large box

• Home Depot Extra Large Heavy Duty Box (24x20x21) - Equivalent to LBC extra large box

What is my TRACKING number?

Your tracking number will be the same as your INVOICE NUMBER. Your box can be tracked at www.lbcexpress.com

I need to contact someone in case something happens to my box.

For further assistance, you can either call us or these other USA /PH numbers :

LBC Express - 1-(800)-338-5424
- (564) 544 2463

Do you take odd sized items?

YES - If 1 person can move it safely (under 150lbs and the longest dimension is under 99 inches). Customer must contact david@lbckoala.com and provide exact measurements (LxWxH) for a quote. Please note that some items could be taxable.

Can I ship shampoo or liquids?

Yes, remember to pack them individually and wrap it well.

When will my family receive my box?

Expect at least 2-3 months until they receive it

Do you accept boxes from Walmart, Lowes, or Kroger?

No, we don’t. We can only take HEAVY DUTY boxes / LBC or competitors boxes. Our experience is that supermarket / Walmart boxes are not as sturdy and may burst open during transit. You may order empty LBC boxes to be dropped off at your door (no delivery charge) by clicking here.

Some suggestions include:

• U-Haul Heavy Duty Extra Large Box (24x18x24) - Equivalent to LBC extra large box

• U-Haul Heavy Duty Large Box (24x18x18) - Equivalent to LBC large box

• Lowes Large Heavy Duty Box (24x18x18) - Equivalent to LBC large box

• Home Depot Extra Large Heavy Duty Box (24x20x21) - Equivalent to LBC extra large box

Do you do house pick ups?

YES. Whenever possible, we provide door to door service. However, if your house is far off our route and you wish to meet the driver at a pre agreed upon time and location, we can do that too. We also have "MEETING POINTS" in certain locations and times.

Is it cheaper to drop off boxes at "MEETING POINTS"?

YES. There is a $10 discount per large box and $12 discount per extra large box if you drop your boxes off at a scheduled "MEETING POINT".

I have 10 boxes, do I get a discount?

No. Our prices are already cheap. However, you can get a discount if you bring your boxes to a scheduled "MEETING POINT". Large box = $10 discount. Extra large box $12 discount each. No limit to amount of boxes discounted.

How much does an empty box cost?

Large Box - $5, Extra Large Box $7. You can purchase from our truck at the "Meeting Point" or book a drop off via the website.

Will I be getting a box replacement once I drop my boxes off?

Yes. We offer FREE box replacements.

Can we drop our boxes off early at your "Meeting Point"?

No. There is no place in our drop-off locations for you to leave your boxes. Please meet us during the scheduled date and time.

What forms of payment do you take?

We take cash and card. However, there is a 3% surcharge on Visa, MasterCard, American Express and Discover transactions to cover banking transaction costs and to keep prices low. Cash is King!